Distance contract

Effective from: 15.07.2026

This distance contract is concluded between the seller – a self-employed person, the owner of the online store NailZone (hereinafter – the Seller), and the person who places an order in the online store (hereinafter – the Buyer).

1. Seller information

Online store: NailZone
Status: Self-employed person
Email: [email protected]
Phone: +371 27290703

2. Subject of the contract

2.1. The Seller sells cosmetics and nail care products using the NailZone online store.

2.2. The Buyer orders, purchases and pays, and the Seller delivers and sells a product placed on the Website and selected by the Buyer in accordance with the terms of this distance contract (hereinafter – the Contract).

3. Placing an order

3.1. The Buyer selects products in the online store and adds them to the shopping cart.

3.2. By placing an order, the Buyer confirms that the information provided is true and complete.

3.3. The Contract enters into force at the moment the Seller has confirmed the order and payment has been received, unless stated otherwise.

3.4.  The Buyer is responsible for accurately completing the order form and providing correct data. The Seller is not liable for losses incurred by the Buyer or a third party due to the Buyer indicating an incorrect delivery address or incomplete data.

3.5.  Upon receiving the Buyer’s order, the Seller sends the Buyer an order confirmation by email. If the Buyer does not receive a confirmation email from the Seller, then the Buyer’s order has not been accepted and this Contract has not entered into force.

4. Product prices and payment

4.1. All product prices are indicated in euros (EUR), excluding VAT. The product is sold to the Buyer at the price that is valid on the Website at the time the order is placed.

4.2. Order payment is possible:

  • by bank transfer.

4.3. Order processing is started after receipt of payment.

4.4.  Delivery costs are not included in the product price. Delivery costs are applied separately according to the delivery method chosen by the Buyer. Delivery costs are indicated on the Website to the Buyer before order confirmation and are included in the invoice issued by the Seller. Delivery costs include value added tax at the rate specified in the regulatory enactments in force in the Republic of Latvia.

5. Delivery

5.1. Delivery is carried out only within the territory of Latvia.

5.2. Delivery methods:

  • Omniva parcel lockers;

  • Venipak parcel lockers.

5.3. The delivery time is up to 7 business days from the start of order processing.

5.4. Delivery costs are indicated during checkout.

5.5.  The product ordered by the Buyer is delivered to the parcel locker address indicated in the Buyer’s order. The Buyer must accept delivery personally. If the delivery is received by another person at the delivery address indicated in the order, it is deemed that the product has been received by the Buyer.

5.6.  If delivery of the product is not possible due to the Buyer’s fault or circumstances dependent on the Buyer (including, but not limited to, the Buyer indicating an incorrect delivery address, the Buyer not being reachable at the indicated address, the indicated address being inaccessible, the Buyer not collecting the product at the specified collection points within the time limit indicated in the service provider’s notice), the Seller is entitled to refuse to resend the product to the Buyer and to unilaterally withdraw from the Contract. In such a case, the Seller refunds to the Buyer the amount paid for the product and its delivery. If, at the time of placing the order, the Buyer was not charged for delivery or was granted a discount on delivery, but delivery is not possible due to the Buyer’s fault, the Seller reserves the right to withhold the full delivery fee from the amount to be refunded to the Buyer.

5.7.  If, when delivering the product, the packaging is crumpled, wet or otherwise externally damaged, the Buyer must indicate such defects in the delivery confirmation or draw up a separate report regarding such defects. The Buyer must do this in the presence of the delivery person. The Seller is not liable for such defects of the product that were obvious at the time of delivery but were not indicated in the delivery confirmation.

5.8.  When the product is delivered to the Buyer, the risk of loss or damage to the product passes to the Buyer at the moment the product has been delivered to the Buyer in accordance with this Contract.

6. Right of withdrawal

6.1. The Buyer has the right to exercise the right of withdrawal within 14 days from receipt of the product in accordance with the regulatory enactments of the Republic of Latvia.

6.2. To exercise the right of withdrawal, the Buyer must contact the Seller by writing to the email: [email protected].

6.3. The returned product must be unused, undamaged and in the original packaging, insofar as necessary to preserve the product’s quality and safety.

6.4. The right of withdrawal does not apply to products for which it is not provided under regulatory enactments, for example, hygiene products if their packaging has been opened after delivery.

7. Refund

7.1. After receiving the returned product and checking its condition, the Seller refunds the paid amount within the time limit set by regulatory enactments, using the same means of payment used by the Buyer, unless the parties have agreed otherwise.

8. Processing of personal data

8.1. The Seller processes only those personal data that are necessary for order fulfillment, delivery and communication with the Buyer.

8.2. Personal data are not transferred to third parties, except in cases where it is necessary for delivery of the order or required by regulatory enactments.

9. Dispute resolution

9.1. The provisions of clauses 9.2–9.6 of the Contract apply to the resolution of disputes, disagreements or conflicts that have arisen between the Buyer (consumer) and the Seller.

9.2. Any dispute, disagreement or conflict arising between the Buyer (consumer) and the Seller shall be resolved through negotiations, with the Buyer and the Seller seeking to reach an agreement. If the dispute cannot be resolved through negotiations, the Buyer submits a written application to the Seller in Latvian, sending it to the Seller’s email: [email protected]. In the application, the Buyer indicates:

  • their first name, last name and contact information;
  • the date of submission of the application;
  • the essence of the dispute, their claim and its justification.

9.3. The Buyer attaches copies of documents confirming the transaction, as well as other documents substantiating the application (if applicable).

9.4. Within 15 (fifteen) business days from the day of receipt of the application, the Seller provides the Buyer with an oral or written response by sending it to the Buyer’s email address indicated in the application. In the response, the Seller informs the Buyer about:

  • a possible method of fulfilling the claim; or
  • the dispute resolution, if within the above-mentioned period no agreement has been reached on fulfilling the Buyer’s claim or an alternative method of fulfilling the claim; or
  • the unfounded nature of the claim and refusal to fulfill it.

9.5. If, for objective reasons, the Seller is unable to provide a response to the Buyer’s application within the time limit specified in clause 11.4, the Seller immediately informs the Buyer thereof in writing, indicating a reasonable time limit within which the response will be provided, and justifies the need for such an extension.

9.6. If the Seller recognizes the Buyer’s submitted complaint as unfounded, and the Buyer does not agree with recognizing the complaint as unfounded, or the Buyer is not satisfied with the dispute resolution offered by the Seller, the Buyer has the right to use the alternative dispute resolution options provided for in the Consumer Rights Protection Law of the Republic of Latvia or to bring an action against the Seller in a court of the Republic of Latvia according to jurisdiction in accordance with the regulatory enactments in force in the Republic of Latvia.

9.7. Any dispute, disagreement, conflict or claim arising between the Buyer (a legal entity) that is not considered a consumer and the Seller and arising from the Contract, relating to it or its breach, termination or invalidity, shall be settled in a court of the Republic of Latvia according to jurisdiction in accordance with the regulatory enactments in force in the Republic of Latvia.

10. Liability

10.1. The Seller is released from any liability in all cases where losses arise due to the Buyer acting unlawfully or contrary to the terms of this Contract.

10.2. In the event of losses, the guilty party compensates the other party for direct losses.

10.3. The Seller is not liable for delays in performance of obligations or non-performance, or other non-performance that has arisen due to force majeure circumstances, namely due to any circumstances and obstacles that were not known to the Seller at the time of concluding the Contract and that are beyond the Seller’s reasonable control, including, but not limited to, environmental or climate anomalies, strikes, government orders, warfare or a nationwide state of emergency, threats of terrorism or acts of terrorism, non-performance by third parties, disruptions in the internet connection, as well as disruptions or damage to computer equipment and software. In such force majeure circumstances, the Seller will endeavor to eliminate the resulting delays as soon as possible.

10.4. By placing an order on the Website, the Buyer confirms that they have ознакомился with this Contract and the terms contained therein, that they are known to the Buyer, that the Buyer understands them and fully agrees to them. The Buyer undertakes to familiarize themselves with the terms of the Contract each time they purchase a product. The Buyer is not entitled to order a product on the Website if they have not familiarized themselves with the terms of the Contract or do not agree to them.

11. Final provisions

11.1. The Seller has the right to make changes to this distance contract by publishing the current version in the online store.

11.2. The regulatory enactments of the Republic of Latvia apply to the distance contract.

Contact information

NailZone
Self-employed person
Email: [email protected]
Phone: +371 27290703